All orders are processed and shipped within 3–7 business days. Once dispatched, you will receive a tracking number via email.
Estimated delivery times after dispatch:
Canada: 10–15 business days
United States: 5–7 business days
Delivery times are estimates and may vary. Pure Divisions is not responsible for carrier delays once the order has been dispatched.
All sales are final. Pure Divisions pieces are made to order — each unit is produced specifically for you.
We strongly encourage reviewing our Size Guide before purchasing. Size-related exchanges are accepted within 14 days of delivery under the following conditions:
— Item must be unworn, unwashed, and unaltered
— Original tags must be attached
— Return shipping costs are the responsibility of the customer
— Store credit will be issued for the value of the item — no cash refunds
Defective items are the exception. If your piece arrives with a manufacturing defect, contact us within 7 days of delivery with photos documenting the issue. Defective items will be replaced at no additional cost to the customer.
Pure Divisions reserves the right to assess all return requests before approval. Items that do not meet the conditions above will not be accepted.